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How to become a Linde customer?

You can register as a customer via the registration form on our website. You can also apply to become a customer at your nearest Linde service point, bringing your ID and, if you wish to register your company as a customer, a letter of authorization.

Do I need to be a Linde customer to buy online?

If you are not a Linde customer yet , you should first register as a Linde customer to receive a customer number and Customer portal username. To do this, please go to the registration form on our website, which you can fill in to receive both your customer number and your customer portal username.

If you are already a customer, you can register with your existing customer number and activate your customer portal account on the website. Once registered, you can order gases and equipment directly from customer portal, where you can also check your cylinder balance and view invoice and order information.

How to buy gas online?

To buy gas from Linde Customer portal, you need to register as a user. If you are a new in Linde, you will first need to register as a Linde customer in order to get a customer number and Customer portal username. To do this, please go to the registration form on our website.

If you are already Linde customer and have a customer number, you can create Customer portal account by using customer number and invoice or delivery note number and activate your Customer portal account on the website. To browse the range of products in Linde Customer porta under menu “Gases and equipment” without registering.

What should my password be?

Passwords must be at least eight characters long and follow these rules:

● The password is case-sensitive, i.e. case-sensitive.
● Must contain at least one letter and one number.
● Must contain at least 3 consecutive letters or numbers.
● Must contain at least one or more letters, numbers, and digits
● The same password has not been used before
Your password does not expire and you can manage it from "My account".

How do I create a Customer portal user, if I am already Linde customer?

In order to register, please find your customer number and invoice or delivery note number in your existing invoices or delivery notes.

a) Go to the Linde website www.linde-gas.lv and click on "Login/Register".
b) Click on "Register" in the box on the right.
c) Click on the "I am already a Linde customer" registration button in the box on the left.
d) Select "Linde delivery note" or "Linde invoice".
e) To find an account, fill in all mandatory fields and click on the "Find my account" button.
f) Fill in and verify all the personal details and click on the "Register" button.

If I am a new customer, how can I open a Linde Customer Portal account?

To create a Linde Customer Portal account, please go to the registration formon our website.

Can I change the email address I use to login?

To make it easier for you to remember, we recommend choosing your e-mail address as the username for the Customer portal, but please note that unfortunately you will not be able to change your username in the future, but you will need to create a new user account with a new e-mail address. You can register with the same customer number and invoice or delivery note number. When registering a new user account, please contact customer service, who will delete your old account.

However, you can change the contacts, including physical or e-mail address, on the existing account if necessary. This can be done by logging into the Customer portal and going to the menu "My account" -> "Contacts".

How can I change my password?

You must be logged in to the Customer portal to change your password. Select "My Account" -> "Go to My Profile" -> "Contacts" -> "Change Password" from the menu and set a new password.

Forgot my password

If you've forgotten your password, go to "Login/Register" to reset your password and click on the "Forgot your password?" link. An e-mail will be sent to you to reset your password.

How can I change or update my contact details?

You can change your contact details once you are logged in. To do this, go to "My account" -> "Go to my profile" -> "Contacts". Then select "Edit contact details" and enter your changes.

How can I close my Customer portal account?

To close your account, please contact our customer service.

Why has my account or order been blocked?

Your account may have been closed or blocked for a variety of reasons, which can be either unpaid invoices or exceeding of credit limit. Also, Customer Portal account will also be automatically blocked after 10 failed login attempts. To find out the reasons and activate your account, please contact customer service or call 67 023 900.

How to review and change my existing services?

Once you have logged in, you can view the services available to you under "My account". To do this, select "My Account" -> "My Account Profile" -> "Services". By default, you will only see the services you have access to. If you would like more features, select the ones that interest you and click "Apply" and "Save".

Is my personal data safe?

We take the protection of your private data seriously and rely on mutual collaboration. The protection of your privacy is of the utmost importance to us. Therefore, you can rest assured that we comply with statutory provisions for data protection.

Do you use cookies on this site?

Cookies are small text files that are used by many websites throughout the world. Cookies are created during your visit to our website and are placed on your hard drive by our servers. Our cookies contain no information about specific individuals. Moreover, cookies placed by our servers can only be read again by us and not by any external website.

What happens if I don't pay my invoice(s) on time?

Purchases and orders placed at the sales point, by phone, by e-mail or Customer portal will be credited to your account and must be paid according to the terms of payment. If you do not pay your invoices on time, we have the right to temporarily suspend the sale of products to you until the outstanding amounts are paid. If for any reason you are unable to pay your invoice on time, please contact customer service.

How to change your VAT display preferences?

You can display prices with or without VAT in the Linde Customer portal. To change the VAT settings, click on the "without VAT" or "with VAT" button in the top right corner of the page.

What are my payment terms?

Payment of terms are stated in the price list, at any time being, provided by Linde. This also shows the billing-, delay and claim fees applied by Linde, as well as interest on late payment.

How do I sign up for eBilling?

Contact our customer service via mail: ksc.lv@linde.com and provide your name and customer number together with e-mail address that you would like e-invoice to be sent to.

If my order failed, what do I need to do to get the product I need?

Equipment and accessories: If your order has failed, please contact customer service or 67 023 900 , so that we can review your order and arrange delivery.

Can I pick up the order myself?

We do not currently offer a pick-up option for Customer portal orders, as not all of our products need to be available at the sales points. You can find the nearest point of sale by using the "Agent finder". You will then need to contact either customer service or a specific service point to check product availability.

Can I repeat my previous order?

You can copy and repeat your previous orders. To do this, click on "My Account" -> "Order History". Once you have found the right order, click "Order".

I cannot place an order, why?

There could be several reasons, whether you do not have the rights to use the Customer portal, to order a certain product group, or you have an outstanding debt, in which case we will put your order on hold until the debt is paid. Please contact our customer service or call 67 023 900 team so that we can review your order.

How do I change or cancel my subscription?

If you wish to modify or cancel an order, please contact us as soon as possible in order to modify the order or to avoid delivery. If delivery is the next day, please be sure to contact us before 12.00 noon on the same day. To cancel, find your order number and contact our customer service or call 67 023 900.

Can I also place an order directly from the sales point?

You can buy products available on the spot at the service point. It is possible to order products on the spot if necessary, which may mean a longer waiting time. You can find the nearest sales point by using the "Agent finder" and contact either customer service or the service point to check product availability.

Can I view orders placed by phone or at a service point in the Customer portal?

Yes, your order history will be available in the Customer portal, regardless of the order channel. To repeat and reorder a previous order, click on "My account" -> "Order history". Once you have found the correct order, click on "Order".

Is it possible to order specialty gases from Customer portal?

Yes, most of the standard specialty gases can be ordered online, for specialty gas mixtures we recommend using Linde Specify mixture configurator or contact our customer service or call 67 023 900.